Exchange / Return for Pre-Order and Off the Rack Items
Jackets may be returned within 2 days of delivery for store credit or exchange if the preferred size is available. All shipping costs are paid by the customer. Jackets must be in new, unworn, unaltered condition with tags intact. Please contact us to arrange the store credit or exchange. There are no returns for refund.
Store credit is valid for one year following the issue date.
Shipping
Shipping costs are incurred by zone. USA – $40, Canada – $60, Australia & New Zealand – $120, Rest of World – $95. Shipping is paid by customer in all cases.
We typically ship jackets within 2 business days. Delivery times are up to the carrier and cannot be guaranteed.
Print On Demand Items
Please note that print on demand items are processed and fulfilled via Printful. These items are made to order and shipped directly to you. You must ensure that all order details including color, size, etc are correct. Confirm your shipping address. Print on demand items are not eligible for returns or exchanges. If Printful makes an error, they will generally fix the error at their expense. Please see below for the Printful Returns Policy.
“Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order please submit a problem report with relevant details and photos.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.”
Contact us at [email protected] for problems related to print on demand items that are misprinted/damaged/defective or lost in transit.